Shipping

1. Where do you deliver?
We have a mature logistics system.We are mainly targeting market in USA/CA/AUS/UK/EU ect and we support shipping service to above area.

2. How long can I receive my package ?
Normal shipping 10-15 business days.
Expedited Shipping 5-10 business days.

3. Do you offer free shipping service ?
Yes, we offer free shipping.

4. Which carrier do you use?
We use UPS/DHL/USPS and local Quality Post office.

5. How to track my order ?
Once the package was shipped,you will received an email/SMS from amopetric-shop,we will update the tracking number there.You can also login you account and click tracking number in your order.You can also find your order on this page.

6. Do I need to pay for the tax ?
We offer free tax service for almost order. (For wholesale orders please contact sales representative directly.)

7. Can I ship my package to another shipping address ?
Yes,we can ship the package to another shipping address,however,please make sure it is a efficient address.If you paid by credit cart,please make sure it is the same shipping address&billing address.Otherwise,you need email us at gechao@amopetric.com to change your address after you made the purchased asap.

8. What if I leave a wrong shipping address ?
If you have leave a wrong address you can contact us before we ship the package.
For order we have shipped,you can also correct the shipping address by email us and we will arrange the resend after the package is return.However you need to pay for the resend cost $9.9-$19.9.

Sales and after sales

1. How to get a discount before I make the purchase ?
We offer coupon for our subscriber by email/SMS/pop-up,you can get the code from there and apply it when checkout.By the way,we do have sales promotion and you can easily find it the code in the homepage banner and apply it when checkout.

2. How to apply the discount code ?
You can use the code in the checkout and apply it in the blank.

3. What should I do if if the payment fails ?
Sometimes payments fail due to suspected fraud,card is not supported,3DS verification failed,card cvv is wrong ect.At this time, please try to use other payment methods to pa

If you have any inquiry please contact us.

4. I have no ideal on how to choose a product,can you offer me any suggestion ?

Yes,we are happy to offer you our recommendations according to you preference such as type and age of pet and purpose ect.

Please let us know one or more function you want and contact us by chat box/email.We will get back to you asap and offer you our recommendations.

5. Do you offer warranty,return&refund policy ?

Yes,we offer warranty service :For item arrive damaged or defective,we offer resend/exchange/refund service if you can provide picture/video to support your claim.

Find more details of our return&refund policy

Notes !

Amopetric only sells new products.
We do not sell any disassembled or used products.
Before purchasing, please confirm whether the product is suitable for your pet. If you are not sure, you can contact us directly for recommendation.